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DonchitosandClaude Opus 5.5
b21fa0f7f2
Fix release for 1.1.1: the minimal path end to end, engine commands that run on Godot, Unity and Unreal, hook warnings you can see, and verdicts that say when they could not check. Details in CHANGELOG.md; upgrade steps in UPGRADING.md (v1.1.1 → v1.1.2). Fixes #67 Fixes #131 Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01WuJn2FdynEybfL5KC697nJ
136 lines
3.8 KiB
Markdown
136 lines
3.8 KiB
Markdown
# Incident Response: [Incident Title]
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**Severity**: [S1-Critical / S2-High / S3-Medium / S4-Low]
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**Status**: [Active / Mitigated / Resolved / Post-Mortem Complete]
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**Detected**: [Date Time UTC]
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**Resolved**: [Date Time UTC or ONGOING]
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**Duration**: [Total time from detection to resolution]
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**Incident Commander**: [Name/Role]
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---
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## Impact Summary
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[2-3 sentences describing what players experienced. Write from the player
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perspective, not the technical perspective.]
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- **Players affected**: [estimated count or percentage]
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- **Platforms affected**: [PC / Console / Mobile / All]
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- **Regions affected**: [All / specific regions]
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- **Revenue impact**: [estimated if applicable]
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---
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## Timeline
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| Time (UTC) | Event | Action Taken |
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| ---- | ---- | ---- |
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| [HH:MM] | Incident detected via [monitoring/player report/etc.] | Incident commander assigned |
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| [HH:MM] | Root cause identified | [Brief description of cause] |
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| [HH:MM] | Mitigation deployed | [What was done] |
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| [HH:MM] | Service restored / Fix confirmed | Monitoring for recurrence |
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| [HH:MM] | All-clear declared | Post-mortem scheduled |
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---
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## Root Cause
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### What Happened
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[Technical description of the root cause. Be specific about the chain of events
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that led to the incident.]
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### Why It Happened
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[Systemic cause — why did existing processes, tests, or safeguards fail to
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prevent this? This is more important than the technical cause.]
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### Contributing Factors
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- [Factor 1 — e.g., "Insufficient load testing for the new matchmaking system"]
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- [Factor 2 — e.g., "Monitoring alert threshold was set too high"]
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- [Factor 3]
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---
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## Mitigation and Resolution
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### Immediate Actions (during incident)
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1. [Action taken to stop the bleeding]
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2. [Action taken to restore service]
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3. [Action taken to verify resolution]
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### Follow-Up Actions (after resolution)
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1. [Permanent fix if immediate action was a workaround]
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2. [Additional testing or monitoring added]
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3. [Process changes to prevent recurrence]
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---
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## Player Communication
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### Initial Acknowledgment
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*Sent: [Time] via [channel]*
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> [Exact text of the first public message acknowledging the issue]
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### Status Updates
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*Sent: [Time] via [channel]*
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> [Text of each subsequent update]
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### Resolution Notice
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*Sent: [Time] via [channel]*
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> [Text announcing the fix and any compensation]
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### Compensation (if applicable)
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- **What**: [description of compensation — e.g., "500 premium currency + 24-hour XP boost"]
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- **Who**: [all players / affected players only / players who logged in during incident]
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- **When**: [delivery date and method]
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- **Rationale**: [why this compensation is appropriate for the impact]
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---
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## Prevention
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### What We Are Changing
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| Action Item | Owner | Deadline | Status |
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| ---- | ---- | ---- | ---- |
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| [Specific preventive measure] | [Role] | [Date] | [TODO/Done] |
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| [Add monitoring for X] | [Role] | [Date] | [TODO/Done] |
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| [Add test coverage for Y] | [Role] | [Date] | [TODO/Done] |
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| [Update runbook for Z] | [Role] | [Date] | [TODO/Done] |
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### Process Improvements
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- [Process change to prevent similar incidents]
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- [Monitoring/alerting improvement]
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- [Testing improvement]
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---
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## Lessons Learned
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### What Went Well
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- [Positive aspect of incident response — e.g., "Detection was fast due to
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monitoring alerts"]
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- [Positive aspect]
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### What Went Poorly
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- [Problem with response — e.g., "Took 20 minutes to identify the correct
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on-call person"]
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- [Problem]
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### Where We Got Lucky
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- [Factor that reduced impact by chance rather than design — these are hidden
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risks to address]
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---
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## Sign-Offs
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- [ ] Technical Director — Root cause accurate, prevention plan sufficient
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- [ ] QA Lead — Test coverage gaps addressed
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- [ ] Producer — Timeline and communication reviewed
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- [ ] Community Manager — Player communication reviewed
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---
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*This document is filed in `production/hotfixes/` and linked from the
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release notes for the fix version.*
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